SECTION 1 – HOW WE USE YOUR INFORMATION
When you explore or purchase Fitoliumon our official website, we collect
essential details you provide, such as your name, address, phone number, and
email, to ensure a seamless buying experience for hemorrhoid relief across
India.
SECTION 2 – YOUR CONSENT
How do we obtain your consent?
By sharing personal details to complete a purchase, verify payment, place an
order, arrange delivery, or request a return, you consent to us collecting and
using this information solely for those purposes, ensuring your trust in
Fitolium’s secure practices.
For secondary purposes like personalized wellness updates or promotions about
Fitolium for piles, we’ll seek your explicit consent or offer a clear opt-out
option, respecting India’s values of transparency.
How can you withdraw consent?
If you change your mind after opting in, you can withdraw consent for ongoing
data use or marketing by contacting us anytime at:
[email protected]
Fitolium Wellness Pvt. Ltd.
302, Wellness Hub, Jayanagar 4th Block, Bengaluru, Karnataka 560011, India
SECTION 3 – DISCLOSURE
We may share your information only if required by Indian law or if you breach
our Terms of Service, safeguarding your privacy while complying with
regulations.
SECTION 4 – PAYMENT SECURITY
Our website, hosted on a secure platform, uses Razorpay, a trusted Indian
payment gateway, to process transactions for Fitolium capsules. Razorpay is PCI
DSS Level 1 compliant, ensuring your sensitive data is never stored and remains
protected through regular audits and robust security measures.
Payment Process:
When you select a payment gateway for your Fitolium purchase, your transaction
data is used only to complete the order and is securely deleted afterward,
prioritizing your safety and trust.
SECTION 5 – THIRD-PARTY SERVICES
Our third-party providers, such as delivery partners and payment gateways,
collect and use your information only as needed to deliver Fitoliumto your
doorstep across India.
These providers, like Razorpay, have their own privacy policies, which we
encourage you to review to understand how your data is handled for seamless
transactions.
Note that some providers may operate under different jurisdictions, subjecting
your data to those laws during transactions. Once you leave our website (e.g.,
via redirects to third-party sites), this Cookies Policy no longer applies.
Links:
Clicking links on our site may lead to partner websites. We’re not responsible
for their privacy practices and recommend reviewing their policies to stay
informed.
SECTION 6 – DATA SECURITY
We employ industry-leading safeguards to protect your personal information,
ensuring it’s never misused, lost, or disclosed, so you can explore Fitolium’s
natural remedy offerings with confidence.
SECTION 7 – AGE OF CONSENT
By using our site, you confirm you are at least 18 years old, the age of
majority in India, ensuring compliance with local regulations.
SECTION 8 – POLICY UPDATES
We may update this Cookies Policy to reflect changes in our practices or Indian
data laws. Updates take effect immediately upon posting, and significant changes
will be communicated clearly on our website, keeping you informed as you engage
with Fitolium.
SECTION 9 – SHIPPING & DELIVERY
Orders for Fitoliumare delivered across India within 2–5 business days from
placement, with estimated timelines shown on your order details page. Multiple
products may ship separately for efficiency.
Fitolium Wellness Pvt. Ltd. partners with trusted couriers (e.g., Blue Dart,
Delhivery, Shiprocket) but is not liable for delays or damages caused by
third-party delivery services, ensuring transparency in our process.
How does delivery work?
After rigorous quality checks, your Fitoliumare packed and handed to our courier
partners, who deliver to you swiftly. If they can’t reach you, they’ll contact
you to resolve any issues, ensuring a hassle-free experience.
Delivery charges and locations?
We offer free delivery PAN India, from metros like Bengaluru to remote towns,
making Fitolium accessible to all.
Estimated delivery times?
Orders reach A-1 and A-2 metros (e.g., Delhi, Mumbai, Bengaluru) in 1–3 business
days (excluding Sundays and holidays). Other cities receive deliveries in 2–5
business days, aligning with India’s logistics norms.
Can I change the delivery address?
Yes, within 24 hours of placing your order. Contact our team at [email protected] with your request.
For security, we may ask verification questions to process changes before
dispatch.
How do I track my order?
Once dispatched, you’ll receive an email with the tracking number and courier
details (e.g., Blue Dart, Delhivery), allowing you to monitor your Fitolium
order’s journey.
Multiple shipments?
Some orders may ship from different warehouses, arriving in separate packages.
You’ll only pay any applicable Cash on Delivery (CoD) fees on the first package,
ensuring fairness.
Can you hold delivery?
If your order hasn’t been dispatched, contact [email protected]
to request a hold, subject to verification. Once dispatched, we cannot hold
delivery, reflecting standard courier practices in India.
Hidden charges?
No hidden fees apply. Prices at checkout are final, inclusive of all taxes,
ensuring transparency for your Fitolium purchase.
SECTION 10 – CANCELLATIONS, REFUNDS, AND RETURNS
Payment Terms
Pay for Fitoliumvia prepaid methods (credit/debit card, net banking,
UPI, Amazon Pay, Paytm) or Cash on Delivery, offering flexibility for
Indian consumers.
Cancellation Policy
Cancel your order easily from the ‘Cancel’ button in the My Account
section on our website, providing a reason. Alternatively, email [email protected] or call +91
87654 32109 (Mon–Fri, 10 AM–6 PM) for assistance. We may cancel orders
for verification, ensuring security.
Refund and Returns Policy
Request refunds or returns within 3 business days of delivery. Prepaid
order refunds are processed to your original payment method within 3
business days. For CoD orders, provide bank details for the refund.
Delivery charges are non-refunded.
Returns are accepted for unused products within 3 days of delivery.
Refunds for returns are processed within 2 weeks after we receive and
verify the product at our Bengaluru warehouse.
Damaged Product Replacement
Report damaged Fitoliumwithin 48 hours of delivery by emailing [email protected] with images.
Replacements are dispatched only after the damaged product is returned
to our warehouse, ensuring quality control.
Fitolium Wellness Pvt. Ltd. reserves the right to update these policies without prior notice, keeping you informed via our website.
SECTION 11 – LOYALTY PROGRAMS
Program Structure: Fitolium’s loyalty programs,
offering rewards for repeat purchases, are designed at our discretion
and may evolve to enhance your experience.
Modifications: We may modify or discontinue loyalty
programs without notice, ensuring flexibility to serve Indian customers
better.
Non-Transferable: Rewards are exclusive to you and
non-transferable, maintaining fairness.
Compliance: Participation adheres to our terms and
Indian laws, ensuring trust.
Final Authority: Fitolium’s decisions on loyalty
programs are final, prioritizing your satisfaction.
Law and Jurisdiction
This Cookies Policy and related services are governed by Indian laws,
ensuring compliance and trust for users across India.
QUESTIONS AND CONTACT INFORMATION
To access, correct, amend, or delete your personal information, file a
complaint, or seek more details, contact our Privacy Compliance Officer at:
[email protected]
Fitolium Wellness Pvt. Ltd.
302, Wellness Hub, Jayanagar 4th Block, Bengaluru, Karnataka 560011, India
Re: Privacy Compliance Officer